Frequently asked questions

Here you can check the frequently questions in the anonymous reporting channel of IT8

Can I report an employment situation if I don't belong to the company?

Yes The channel is open so that different actors in the business ecosystem can help detect illegal activities. In any case, if they are complaints about the service offered, there are other channels enabled to submit such complaints

.

How can I increase anonymity when reporting?

Some tips for achieving maximum anonymity, in addition to informing that the report is anonymous are:

· Make sure that the description of the communication does not include information with which it is easy to identify you. The same applies to the documents you attach as possible evidence

.

· Do not report from a computer connected to the company's network, including a cell phone connected to corporate Wi-Fi. Ithikios does not record information, but before reaching our systems it must pass through our own control systems such as proxies or firewalls and there may be configurations that allow us to know what

services it is connecting to.

· You can use the open source TOR browser, which anonymizes the IP address.

I have lost my access code to check the status of the complaint. What can I do?

Unfortunately, and for security reasons, only the alerter knows your access code and password. If you lose any of them, you won't be able to keep track of the communication, that doesn't mean that the communication doesn't run its course, simply that you won't be able to see how it's progressing, or provide more information if the company requires it.

If there is an emergency should I use this channel?

No, this channel is not designed to manage emergencies or emergencies. Contact authorities or emergency services in this case.

Is anonymity guaranteed in the complaint?

In the complaint process, you can decide whether to report your personal data or not. If you decide not to do so, you must establish your own follow-up through the complaints channel to see the progress and the resolution. The channel will provide you with a username and password to access the progress of the complaint. The channel is independent of the company and does not record information about the IP from which it connects.

When will I receive a response to my complaint or query? What is the resolution deadline?

The Compliance Committee will communicate the acceptance of the complaint/consultation within a maximum period of 7 days. The deadline for resolving inquiries will be a maximum of 90 days, unless the complexity of the case justifiably requires a longer period of
time.

Where is the platform that manages the channel?

The complaints channel operates on an external platform, https://ithikios.com. This company receives complaints and automatically sends them to the company for evaluation. The ithikios servers are in CPD's in European territory. Your data is encrypted to avoid intrusion risks as much as possible

.

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